What is PAN, benefits, download ePAN and other related questions

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• Further information can be found at the following link: https://www.onlineservices.nsdl.com/paam/requestAndDownloadEPAN.html.
• On the homepage you will find two options: Confirmation Number or PAN.
• Enter your 10-digit alphanumeric PAN card number in the PAN option.
• Provide your Aadhaar number, date of birth, GSTN (optional) and catch code (for individuals only).
• After reading the instructions, check the acceptance box.
• Then click on the “Send” button.
• Your e-PAN card PDF will be displayed on the screen.
• Alternatively, you can use the confirmation number you received from your PAN card application to download your e-PAN.
• Enter your confirmation number, date of birth and captcha code.
• Click the “Send” button.
• The PDF of your e-PAN card will be displayed on the screen.
• Finally, select the “Download PDF” option to download your e-PAN instantly.

How to download e-PAN via UTIITSL portal

• To download your e-PAN, visit the UTIITSL portal page at:
• Enter your PAN card number and date of birth in the fields provided (as per your PAN application). Please make sure you enter it correctly.
• Enter the CAPTCHA code and then click Submit.
• Once the system verifies your credentials, a download link will be sent via SMS and/or email to your registered mobile number.
• You can access and download your e-PAN using this link.
• If your mobile number and email address are not registered, please submit a change/correction request form before using the e-PAN download function.
• Please note that users can download the e-PAN up to three times within a month at no additional cost.

Who is eligible to use the e-PAN download service?

The following information is applicable only to PAN holders whose recent application was processed through NSDL e-Gov portal or UTIITSL portal.

• The e-PAN card can be downloaded free of charge up to three times for PAN applications submitted through any of these portals where the PAN is assigned or changes within the last 30 days have been confirmed by the Income Tax Department (ITD).
• If the PAN is assigned or changes in PAN details are confirmed by ITD before 30 days, the user will be required to pay the relevant download fees to obtain their e-PAN.
• The PDF of the downloaded e-PAN card is password protected. To access it, the user must enter their date of birth as a password.

How to update PAN via NSDL e-Gov website

Step 1: Visit NSDL e-Gov portal.

step 2: Navigate to the Services tab and select PAN from the drop-down menu.

step 3: Scroll down to find the section headed “Change/Correct PAN details” and select “Apply”.

Step 4: Fill the online PAN application form with the following details:

• Type of application: Change or correction of existing PAN details / Reprint of PAN card
• Category: Select the appropriate category from the drop-down menu based on the status of your income tax return.
• Other Personal Details: Provide information such as title, last name/surname, first name, middle name, date of birth/foundation date, email ID, mobile number, citizenship (Indian or non-Indian) and PAN number. Enter the “Captcha Code” and click “Submit”.

Step 5: Upon registration, you will receive a token number via email for future reference in the event of a session timeout. Click on the “Proceed to PAN Application Form” option.

Step 6: You will come across three options:

• Submit digitally via e-KYC & e-Sign (paperless)
• Send scanned images via e-signature
• Send application documents physically
• Select the first option to update your PAN online using Aadhaar OTP.

Step 7: If you require a physical copy of the updated PAN card, select Yes and note that nominal charges will apply.

Step 8: Enter the last four digits of your Aadhaar number.

Step 9: Update the necessary details and tick the appropriate boxes for corrections or updates. Click Next to continue.

Step 10: Enter the new address to update and go to the next page.

Step 11: Attach the required supporting documents along with a copy of the PAN based on the updates made.

Step 12: In the Declaration section, enter your name, select Self to confirm filing in your own capacity, and enter your city of residence.

Step 13: Attach a copy of your photo and signature, ensuring they meet the specified specifications and sizes. Click “Submit” to continue.

Step 14: Preview the form, enter the first eight digits of your Aadhaar number and check the details.

Step 15: After submitting the PAN card correction form, proceed to the payment page. Payment can be made through various payment gateways, after successful payment you will receive a payment confirmation.

Step 16: Click “Continue” to complete the KYC process and accept the Terms and Conditions.

Step 17: Enter the OTP sent to your Aadhaar registered mobile number and submit the online PAN application form.

Step 18: On the next screen, click “Continue with eSign”.

Step 19: Accept the Terms and Conditions, enter your Aadhaar number and click Send OTP.

Step 20: Enter the OTP received on your Aadhaar registered mobile number to verify and download the verification form.


How to update PAN via UTIITSL portal

Step 1: Go to the UTIITSL website.

step 2: On the PAN Card Change/Correction tab, click “Click to Apply”.

step 3: Select “Request change/correction of PAN card details”.

Step 4: Select document submission mode, enter your PAN number, select PAN card mode and click Send.

Step 5: After registration you will receive a reference number. Click OK.'

Step 6: Enter your name and address, then click “Next Step.”

Step 7: Enter your PAN number for verification and click on “Next Step”.

Step 8: Upload the required documents and then click the Submit button.

note: PAN correction usually takes about 15 days. You will receive an SMS on your registered mobile number once your PAN card is sent in the post.

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